Shipping policy
We value clarity and reliability. Below you’ll find everything you need to know about how orders are processed and delivered.
Order Processing
Orders are typically processed within 1–3 business days after purchase.
Once your order has been prepared and handed off to the carrier, you will receive a confirmation email with tracking information. Processing times may be slightly longer during periods of high demand or holidays.
Shipping Destinations
We currently ship to:
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United States
If you are ordering from outside these regions, availability may vary.
Estimated Delivery Times
Delivery times are estimates and may vary depending on location and carrier conditions.
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United States: 5–10 business days
Please note that shipping times do not include processing time.
Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed.
Occasionally, we may offer complimentary shipping as part of a promotion or order minimum.
Tracking Your Order
Once your order ships, you will receive an email containing tracking details.
Tracking updates may take up to 24–48 hours to appear after dispatch.
Delays & Carrier Issues
While we work closely with our fulfillment partners, delivery delays can occasionally occur due to:
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weather conditions
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carrier disruptions
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customs processing (for cross-border shipments)
ORDINATE is not responsible for delays once the package has been handed to the carrier, but we’re always happy to help you track or investigate issues.
Incorrect Address
Please ensure all shipping details are correct at checkout.
ORDINATE cannot be responsible for orders delivered to incorrectly provided addresses.
If you notice an error, contact us as soon as possible at emwtradingcompany@gmail.com.
Lost or Missing Packages
If your order appears lost or has not arrived within a reasonable timeframe, please contact us and we’ll assist you promptly.
Contact
If you have any questions regarding shipping, feel free to reach out:
Email: Emwtradingcompany@gmail.com